How to contact us?
Phone: (02502) 1213
Fax: (02502) 225868
You can reach us by mail at:
Proprietor: Jörg Sachse
Hanns-Martin-Schleyer Straße 19
What if there is a problem with my order?
If there is a problem with your order, please contact us by phone, mail or e-mail.
How much are shipping costs?
The shipping costs in the online shop for private customers within Germany € 7.70 including 16% VAT.
The shipping costs in the online shop for private customers to Austria, Belgium, Luxembourg and the Netherlands are 19.50 € including 16% VAT per item.
How do you deliver?
We ship exclusively with DHL.
Why don't you deliver products from the online shop for private customers to other European countries?
For contractual reasons, we deliver products from the online shop for private customers at the moment only to Germany, Austria, Belgium, Luxenbourg and the Netherlands.
What payment options do you accept in the online shop for private customers?
At the moment we accept the payment in advance or by PayPal.
Do I need an account for ordering in the online shop for private customers?
No, since the last update of our site, a customer account in the online shop for private customers is no longer necessary. The order works even faster and easier.
What happens to my old customer account?
Unfortunately, you can no longer use your old customer account. If you have further questions, please contact us by e-mail.
Why can't I order all products from the corporate / large customer area as a private customer?
There are two main reasons for this: firstly, we decided to offer certain products exclusively for corporate / major customers, and secondly, we are also contractually bound by some products.